Check Cookies and Site data and Cached Images and Files.
From the "Time Range" drop-down menu, select All Time.
Exit/quit all browser windows and re-open the browser.
In the list of installed apps, find and tap your web browser.
Go to Settings and choose Apps or Application Manager.
The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser, but you should be able to clear your cache and data from your application management settings menu:
Turn Private Browsing on or off on your iPhone, iPad, or iPod touch.
Browse in private with Incognito mode (Chrome desktop and Android).
If you need to clear your cache, cookies, and history for troubleshooting purposes, but aren't yet prepared to lose the content listed above, you may wish to consider using a private browsing window in your preferred browser as a temporary solution: Microsoft 365 apps and services no longer support Internet Explorer.
UITS strongly recommends that you use a supported browser, and not Internet Explorer (IE).
In Firefox, if you don't see the menu bar, press Alt. If you're unsure what browser version you're using, from the Help menu or your browser's menu, select About. If you don't see instructions below for your specific version or browser, search your browser's Help menu for "clear cache".
If the instructions below don't exactly match what you see, you may need to update your web browser to the latest version.
If this doesn't work, follow the appropriate instructions below.
For desktop browsers, to quickly open menus used to clear your cache, cookies, and history, ensure that the browser is open and selected, and press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac).
The cache remembers parts of pages, like images, to help them open faster during your next visit.
They make your online experience easier by saving browsing data.
Cookies are files created by sites you visit.
Some sites can seem slower because content, like images, needs to load again.
If you turn sync on in Chrome, you’ll stay signed into the Google Account you’re syncing to in order to delete your data across all your devices.
For example, if you were signed in, you’ll need to sign in again. If you use Safari, Firefox, or another browser, check its support site for instructions. For example, you can delete cookies for a specific site. Learn how to change more cookie settings in Chrome.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Clearing them fixes certain problems, like loading or formatting issues on sites. When you use a browser, like Chrome, it saves some information from websites in its cache and cookies.
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